Common purchase queries answered.

Delivery time depends on your location and the shipping method at checkout. As a general guide: Slovenia/EU orders typically arrive within 2–7 business days after dispatch. You’ll see the most accurate estimate during checkout, and you’ll receive confirmation once your order ships.

Go to My Account and choose Register. Enter your email and set a password. You can also create an account during checkout by selecting the option to create one.

If you have an account, go to My Account → Addresses and update your shipping details. If the order is already placed, contact us as soon as possible — we can only change the address before the order is dispatched.

Once your order ships, we’ll email you a shipping confirmation (and tracking link if available). If you have an account, you can also check My Account → Orders.

No. Afrobite does not store your full card details on our servers. Payments are processed securely by our payment providers. Any saved payment method options are managed by the provider under their security standards.

Taxes (such as VAT) may apply depending on your delivery country and the products in your cart. Any applicable taxes are shown clearly at checkout before you pay.

Shipping availability depends on the destination. Enter your address at checkout to see whether we ship to your country and which methods are available. If you don’t see your country, contact us and we’ll confirm options.

We aim to ship items together when possible. If your order contains products that ship from different batches or require separate packaging, it may arrive in more than one parcel. If that happens, we’ll let you know in your shipping confirmation.

You can request a return within 14 days of delivery (or the period required by your local consumer rules). Items must be unused, unopened, and in original packaging. For food items, we generally can’t accept returns once opened for hygiene/safety reasons. Contact us first to receive return instructions and authorization.

Sorry about that. Please contact us within 48 hours of delivery with: (1) your order number, (2) a photo of the item you received, and (3) the shipping label. We’ll arrange the correct item or a refund depending on stock availability.

If your parcel arrived damaged, contact us within 48 hours and include photos of: the outer packaging, inner packaging, and the product(s). We’ll review and offer a replacement or refund, depending on the situation and stock.

Returns must be authorized first. After approval, we’ll provide the correct return address and instructions.

Return address (example):
Afrobite Returns
[Your Street + Number]
[City, Postcode]
Slovenia

The fastest way is our contact form at Contact Us. You can also email [email protected] (replace with your real email). Please include your order number if the request is order-related.

Contact us immediately. If the order has not been dispatched, we can update the address. If it has already shipped, changes may not be possible — but we’ll try to help based on the carrier’s rules.

We can change or cancel an order only if it hasn’t been dispatched yet. Send us your order number as soon as possible and we’ll confirm what’s possible.

If a product is available for pre-order, the product page will show the option and any expected dispatch time. If you don’t see a pre-order option, contact us and we’ll confirm the next restock or recommend alternatives.